FAQs

  • If my support gets dirty, will I be able to clean it?

    Yes, you can clean ACE™ Brand Braces and Supports. Close all straps and fasteners and hand wash with mild soap in warm (not hot) water. Rinse well and air dry. DO NOT machine wash, tumble dry, dry clean or use fabric softener or bleach on the brace. For general cleaning instructions, please go to our Care Instructions page.You can also refer to the product package and/or the individual product pages on the ACE™ Brand website for care instructions specific to each product.

  • How tight should a brace be to be effective?

    You want the brace to fit snugly in order to get the benefits of warmth and compression, but you do not want it so tight that it starts to restrict blood flow. If it is uncomfortable, it is probably too tight.

    Each product has a sizing guide on the package to help you determine the best product fit for you.

  • Can I wear my support at night when I am sleeping?

    Our braces and supports are designed to be worn during the day only. They should not be worn overnight, therefore should be removed prior to going to bed. But as always, please consult with your physician for recommendations.

  • Can I wear my brace while swimming?

    We do not recommend that you wear a brace or support while swimming, because wearing one in the water can shorten the life of the product’s materials. Also, the materials can become water logged and the support may not then fit the joint properly.

  • I can't seem to find my original box/directions and I want to make sure I put the product on properly.

    We try to include directions for all of our products on each product page on our website, so if you ever lose the outer box, you can always go there for help. For directions and accompanying illustrations for your particular product, go to the Wear & Care tab on that product detail page.

  • Do you have any products that are okay to use if someone is allergic to latex?

    Yes, a great many of our ACE™ Brand products are not made with natural rubber latex. If this is the case, it will say so right on the front of the product package. It will also be indicated on the product itself as well as on the instructions contained in the package.

    If an ACE brand product doescontain latex, there will be a caution statement on the packaging, the instructions and on the product itself.

  • What is your phone number?

    The phone number for our Customer Service line is 136 136. You can also use our Click to Chat feature to speak with a customer service representative online.

  • How do I order a product by phone?

    You can call our Customer Service line at 136 136 and they will be able to assist you.
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